Within 28 Days of Purchase Date

In addition to your consumer rights, we are happy to provide free technical support to all JWP Computer Services Ltd customers who require help or advice regarding products purchased from JWP Computer Services Ltd within 28 days of the original purchase date. To obtain technical support please call us on 01332 730999 or email support@jwpcomputerservices.com

After 28 Days of Purchase Date

In addition to your consumer rights we can offer the following solutions:

Manufacturer Direct

All Technical Support and Returns after 28 days of purchase are usually handled directly by the manufacturer or their appointed agent. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. For manufacturer returns details please see your product documentation or contact us for assistance in locating this information.

Exceptions

We are always here to help you. For Manufacturer’s who do not provide a direct service JWP Computer Services Ltd will provide Technical Support and Returns service for up to 1 year from date of purchase. To obtain technical support please call us on 01332 730999 or email support@jwpcomputerservices.com.

For all returns handled by ourselves

Compatibility

Applications, drivers, BIOS/firmaware and games are often released to market with bugs that can affect hardware performance. As a result JWP Computer Services Ltd cannot guarantee that every hardware product is 100% compatible with every software product available.

Returning Faulty Goods

Please take reasonable care to ensure returned goods are actually defective and the problem experienced is not caused by another component in your system or by software configuration. If after having received Technical Support information you are completely satisfied you have faulty goods you must request an RMA number (Return Merchandise Authorization) from our technical team.

If a hardware defect is confirmed we will provide a suitable remedy dependable upon the circumstances. If after our examination we dispute the failure we will contact you to discuss the suspected fault further.

With the exception of the confirmed defect itself, the condition of the goods will relate to the remedy we are willing to offer, it is often useful if you do keep packaging and accessories.

Modified Goods

Any goods that have been modified or physically altered in any way may be excluded from the warranty we are able to offer. If unsure please contact us before you attempt a modification / upgrade for further clarification.

Packaging

Returned items must be packaged properly. It is your responsibility to ensure returned goods are fully insured ad properly packaged. JWP Computer Services Ltd cannot take responsibility for goods that are damaged or lost whilst being returned, even if faulty.

Testing

All returned items are tested by JWP Computer Services Ltd technicians. It is essential that goods are tested as approximately 50% of all received returns are tested not faulty. It is therefore important that you include a detailed description of the problems experienced. Any item found to be not faulty will be subject to a £10 charge.

Software

Software issues on desktop and notebook computers

All computers sold are covered by a hardware warranty that covers all labor costs relating to replacement / repair of hardware that is found to have developed a fault whilst being within its warranty period, software is not covered by this warranty.

If you own a JWP Computer Services Ltd computer your software has been tested for compatibility with your hardware, many influences can affect the operation of computer software and it is your responsibility as a customer to maintain the correct operation of this software after the date of purchase, if a JWP Computer Services Ltd computer is returned with a suspected fault and a diagnosis of software corruption is made then we may offer additional repair service at agreed costs.

Retail software

In the unlikely event that you suspect that you have purchased faulty software from JWP Computer Services Ltd you need to contact the manufacturer to obtain confirmation of a fault before approaching ourselves to exchange the software, we cannot offer a cash refund except on software returned unopened within the first 28 days from purchase.